How 24 Hour Fitness saved 37% of their ITSM budget and empowered teams to manage their own service requests with Atlassian

“Atlassian has helped us break down siloed services and move towards transparent collaboration that drives us forward.”

James Gambrill

Senior Manager, Engineering Governance and Operations, 24 Hour Fitness

Key Results

  • 37% Of ITSM budget saved
  • 20% More software changes tracked, improvising visibility downstream
  • 100% Change traceability

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24 hour Fitness Blog_ASSET 2026